Order confirmation
Once your order is placed, you'll receive a confirmation email right away. If you don't see it within a few minutes, check your spam or promotions folder.
Processing time
Orders are processed and ready to ship within 1–2 business days.
Shipping time
Once shipped, delivery typically takes 3–7 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.
Tracking your order
Use the tracking number in your shipping confirmation email to follow your package's progress in real time.
Haven't received a shipping confirmation yet?
If it's been more than 2 business days since you ordered and you haven't received a shipping update, reach out to us at support@restoraknee.store and we'll look into it right away.
Order arrived damaged or incorrect?
Contact us within 48 hours of delivery with your order number and a photo, and we'll make it right — replacement or refund, your choice.